Shipping policy

 Where We Ship

We currently ship orders to the following regions: United States, United Kingdom.

 Order Processing

After receiving your order, it is typically processed within 1-3 business days on average. During particularly busy times, processing may take up to 5 business days. Once your order has been processed, you will receive a shipping confirmation email with a tracking number to monitor the status of your package at any time. To ensure fast and reliable delivery, NEFER works with trusted third-party fulfillment partners who ship orders directly from our warehouse network. This allows us to process and deliver orders efficiently to customers in all regions we serve.

 Shipping Options and Estimated Delivery Times

Delivery times are estimates and may vary due to factors outside our control such as customs processing, carrier delays, or local holidays.

 Customs Duties, Taxes, and Import Fees

Orders shipped outside the United States may be subject to customs duties, import taxes, or VAT imposed by the destination country’s customs authority.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.

We do not control these charges and cannot predict their amount. Please check your local customs office for more information before placing your order.

 Delivery Timeline and Delays

We aim to deliver all orders within the estimated shipping window stated above.
If no specific timeframe is stated, orders will be delivered within 30 days from the date of purchase, as required under applicable consumer-protection laws.

If a significant delay occurs:

• We will contact you by email as soon as possible, and
• You will have the right to cancel the order and receive a full refund if the item cannot be delivered within a reasonable time.
  

 Tracking and Notifications

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to check the shipping status of your delivery at any time in our order tracking page.

 Lost, Damaged, or Stolen Packages

If your order is marked as delivered but not received:

• First, check with neighbors or your local carrier.
• If still unresolved, contact us within 7 business days of the marked delivery date.

We will assist with carrier investigations and replacement claims in accordance with carrier policies.

NEFER is not responsible for packages lost or stolen after confirmed delivery by the carrier.

If your item arrives damaged, please contact us immediately with photos so we can arrange a replacement or refund under our warranty and consumer-rights obligations.

 Courier Delays and Force Majeure

We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, customs inspections, or courier strikes.
We will make every effort to notify you if such a delay occurs and assist in resolving it promptly.

 Contact Information

For shipping-related questions or updates, please contact:

NEFER
Email: info@neferco.com
Phone: +1 (917) 695-8925

We aim to respond to all shipping inquiries within 2–3 business days.

NEFER is committed to transparency and compliance with all regional consumer-protection and shipping-disclosure standards.
By placing an order, you acknowledge that you have read and understood this Shipping Policy.